Frequently Asked Questions
Everything you need to know about your Philip Stein experience.
What is Natural Frequency Technology?
Our proprietary Natural Frequency Technology is embedded in every Philip Stein piece via a metal disk, designed to act like an antenna that channels beneficial frequencies to your body to help reduce stress and improve sleep.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for items purchased through our official website. Products must be in original, unworn condition with all packaging and tags intact to qualify for a full refund.
Do Philip Stein watches come with a warranty?
Yes, all Philip Stein timepieces are covered by a limited two-year warranty against manufacturing defects from the date of purchase.
How do I care for my Philip Stein strap?
To maintain the quality of your leather strap, avoid contact with water, perfumes, or oils. For silicone or metal bracelets, a soft damp cloth can be used for cleaning.
Are Philip Stein watches water-resistant?
Most of our watches are water-resistant up to 3 ATM or 5 ATM, meaning they can withstand splashes or brief immersion in water, but they are not suitable for swimming or diving.